Emirates Pets strictly adheres to the International Air Transport Association's Live Animal Regulations (IATA LAR), including its Container Requirement criteria, and takes into account any 'State' (country) regulations and our own Emirates’ (operator) variations for your pet’s safe journey.

Your pet will be transported in accordance with IATA LAR with the highest levels of care. The journey of your pet will be documented and we ensure that there is a detailed timeline recorded for transit-care. Our specially designed vehicles are used to transfer pets from our temperature-controlled facility in Dubai to the aircraft and vice-a-versa. Our expert staff are on hand to ensure that pets are boarded safely on our aircraft.

In line with the United Arab Emirates Ministry of Climate Change and Environment, Emirates has a separate facility in Dubai for pets that are departing, arriving and transiting. All transiting pets must have a minimum connection time of six (6) hours between flights in Dubai to ensure they receive the transit care they require.

To ensure optimal care during transit, an on-site animal care specialist will ensure all pets are in the best possible condition during transport. Your furry friends will be exercised, cleaned and fed at your request and we can administer any special food requirements as long as these instructions are provided at the time of booking and handover. Also to reduce the stress of the journey, for you and your furry friend, our staff will ensure your pet is the last to be loaded on board and the first to be offloaded.