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HOW TO RESOLVE ISSUES

Select any of the below options related to your issue

We’re committed to going above and beyond your expectations. In the unlikely event where something goes wrong, we want to hear about it so that we can put it right. Click below to submit a complaint, an intent or a claim. Alternatively, complete the form at the bottom of the page to request further assistance.

 

HOW TO REPORT AN ISSUE

Submit a complaint

SUBMIT A COMPLAINT IF THE
FOLLOWING APPLIES TO YOU:

  • Feedback comments
  • Service quality
  • Shipment issues
  • Temperature excursion
SUBMIT A COMPLAINT

Submit an intent

SUBMIT AN INTENT TO CLAIM IF THE
FOLLOWING APPLIES TO YOUR SHIPMENT:

  • Loss and pilferage
  • Damage
  • Delay
  • Non-delivery
SUBMIT AN INTENT

Submit a claim

SUBMIT A CLAIM IF THE FOLLOWING
APPLIES TO YOUR SHIPMENT:

  • Loss and pilferage
  • Damage
  • Delay
  • Non-delivery
SUBMIT A CLAIM

REQUEST FURTHER ASSISTANCE

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About us

Established in 1985 as the airfreight division of Emirates, we are the largest international cargo airline in the world. We connect the world's supply chains through 300+ destinations across 80 countries in 6 continents through Emirates SkyCentral, our operations hub at Dubai International Airport (DXB) and Dubai World Central (DWC).

For more information, contact us.

About us

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About us

Shipping Support

Products

Others