With speed and reliability being the two most important factors driving purchase decisions by end customers, Emirates Courier Express enables businesses to take advantage of Emirates’ global network, fleet and capacity to facilitate rapid and seamless delivery experiences for customers across the world. By democratising access to global connectivity, reach and logistics expertise that are typically available only to larger organisations, Emirates Courier Express helps small and medium businesses compete on a global scale and tap into growth opportunities across a variety of sectors.

Dennis Lister, Senior Vice President, Cargo Commercial Development, Emirates said: “Rapid, reliable and transparent delivery is fundamental to building customer trust, reducing friction in the purchase journey and driving repeat business. Emirates Courier Express harnesses the scale of Emirates’ global operations and combines that with proactive customer support and technology-enabled operational transparency to help businesses in Dubai and elsewhere grow their international operations. Whether supporting brands like Squatwolf in significantly reducing delivery-related customer complaints, helping partners such as Mayple Global transform customer service through deep technology integration, or enabling premium retailers like Magrabi Optical to deliver luxury products quickly and reliably across the GCC, our focus remains the same and that is making cross-border logistics faster, simpler and more customer-centric.”

Strengthening Squatwolf’s global outreach

Dubai-based performance wear brand Squatwolf develops activewear for diverse needs and the company has built strong international recognition since start of operations in 2016. Working with the Emirates Courier Express Team, Squatwolf has been able to further strengthen its reach across GCC, Europe and Australia. As customer expectations around delivery speed continue to rise, ensuring a seamless post-purchase experience has become increasingly important to maintaining customer satisfaction and brand loyalty.

Through its partnership with Emirates Courier Express, Squatwolf has leveraged Emirates’ extensive network, high-frequency flight schedule and strong connectivity across the GCC to accelerate deliveries in key markets. The improved delivery performance has resulted in a noticeable reduction in customer complaints related to shipping and transit times, helping enhance the overall customer experience while reducing pressure on customer service teams.

With improved delivery timelines driving customer satisfaction levels, Squatwolf has strengthened relationships with existing customers while enhancing its ability to attract new customers in international markets.

Jeethan George, Head of Operations at Squatwolf said: “For a global activewear brand, the post-purchase experience has a lot of influence on how the customers ultimately perceive the product. Since partnering with Emirates Courier Express, we have seen a meaningful reduction in customer complaints related to delivery and transit times, particularly across key GCC markets. With greater delivery speed, reliability and visibility, we are able to provide a premium experience that reflects our brand values while continuing to expand our reach around the world."

Connecting e-commerce brands to global growth

Mayple Global is a global supply chain platform that helps e-commerce brands expand internationally through a direct integration with Shopify. Connecting inventory, fulfilment, delivery and post-purchase support, Mayple enables brands to serve customers across multiple markets without building their own local infrastructure.

At the centre of this model is Mayple’s Dubai fulfilment hub, where inventory is positioned before customers place their orders. This allows brands, particularly those based in North America, to serve markets including the UK, Australia, Asia, Europe, Africa and the Middle East from a single inventory pool, with orders flowing directly from their Shopify stores into Mayple’s fulfilment operation.

Emirates Courier Express is a key delivery partner in this network, connecting Mayple’s hub to international customers through fast, reliable delivery. The partnership brings together Mayple’s technology and supply chain coordination with Emirates Courier Express’ delivery capabilities, helping brands provide a consistent experience from checkout to doorstep.

The collaboration extends beyond delivery. Direct integration between Emirates Courier Express and Mayple’s customer experience platform connects shipment information with customer case data, helping support teams investigate enquiries, coordinate responses and resolve delivery issues more quickly. This closer connection supports faster resolution and clearer updates for customers.

Ammar Moiz, Founder and CEO, Mayple Global, said: “An ambitious brand should be able to sell globally without having to build a separate supply chain in every market. We built Mayple to make that possible, connecting a brand’s Shopify store to inventory, fulfilment, delivery and customer support through one platform.

“Emirates Courier Express is an important partner in bringing that vision to life. Combining our technology and Dubai fulfilment hub with their international delivery network helps brands reach more customers from a single inventory pool. Our direct technology integration also connects delivery with customer support, so the experience continues well beyond checkout. Together, we’re making international growth simpler for brands and more seamless for their customers.”

Delivering a premium experience for Magrabi Optical

Magrabi Optical, one of the region’s leading eyewear retailers, relies on Emirates Courier Express to move premium eyewear products quickly and efficiently across the GCC, where speed, reliability and service quality are critical components of the customer experience.

Serving customers who expect a premium journey from purchase through delivery, Magrabi Optical benefits from Emirates Courier Express’ ability to leverage Emirates’ extensive network and connectivity, including same-day flight connections across regional markets. The combination of rapid transit times and dependable delivery performance enables the company to fulfil orders faster while maintaining the elevated service standards associated with luxury products.

By supporting efficient cross-border movement and consistent delivery performance, Emirates Courier Express helps Magrabi Optical meet customer expectations, maintain high levels of satisfaction and strengthen its competitive position across the region.

Habib Afzal, Group Logistics Head, MENA Region, Magrabi Optical, said: “Our partnership with Emirates Courier Express continues to go from strength to strength. Emirates Courier Express’ speed, reliability and exceptional service have made Emirates SkyCargo our number one logistics partner for moving our specialised luxury products to our stores and customers across the region. Magrabi is proud to partner with one of the world’s most trusted air cargo carriers.”

As global e-commerce continues to evolve rapidly, Emirates Courier Express remains committed to helping businesses unlock new markets and deliver world-class experiences to consumers.

To find out how Emirates Courier Express could redefine your approach to international delivery, visit www.emiratescx.com

Dubai, UAE, November 4, 2025 – Emirates Courier Express has grown its footprint in Europe with the start of operations in Germany. Headquartered from Frankfurt, the groundbreaking door-to-door cross-border delivery solution is primed to serve Germany’s manufacturing hub and add a new, more direct offering to Europe’s B2B supply chains and B2C shippers. 

The launch into Germany is a strategic development in Emirates Courier Express’ expansion plans, enabling the airline to better serve one of Europe’s most prominent production hubs. Within a four-hour radius of Frankfurt, Emirates Courier Express will connect some of the biggest manufacturers in life sciences and healthcare, textiles, automotive, aviation and industrial engineering with their international suppliers, partners and businesses with bespoke, scalable logistics solutions. 

Connecting Dubai and Frankfurt with 21 weekly services in each direction, Emirates flight schedule conveniently offers morning, afternoon and evening slots, allowing for multiple departures each day. Coupled with Frankfurt’s excellent road connectivity into other major cities and towns, Emirates Courier Express will serve the whole of Germany with delivery timelines of just 3 to 5 days. 

Dennis Lister, Senior Vice President of Product and Innovation, Emirates SkyCargo said, “With our high-frequency flight schedule and the flexibility of our world-class infrastructure, Emirates Courier Express brings a new dynamic to Germany’s logistics ecosystem. Working hand in hand with customers, we can provide tailormade solutions to a variety of industries, carrying everything from pharmaceuticals to automotive spare parts, and provide quicker, more direct shipments from Germany and into key markets such as the Middle East, Africa and Australia.” 

The direct connectivity between Frankfurt and Dubai significantly reduces the shipments time in transit and package handling. While the vast majority of Emirates Courier Express packages will travel on the passenger flights, Emirates also operates six weekly freighters into Frankfurt, adding a new dimension to the existing solution by enabling customers to move shipments of all shapes and sizes quickly, reliably and efficiently. 

Prioritising ease of business, Emirates Courier Express’ is entirely digital, with a purpose-built tech platform integrating directly into customer software and provide advanced tracking systems and real-time updates from collection to delivery.  

To find out how Emirates Courier Express could redefine your approach to international delivery, visit our website.

Dubai, UAE, July 16, 2025 – Emirates has expanded its groundbreaking Emirates Courier Express solution into Australia. Coming just months after launch, the expansion signals the airline’s commitment to reinventing the cross-border delivery experience, connecting businesses and their customers with a fast, reliable and flexible service. 

Emirates Courier Express packages will fly directly into four major cities in Australia – Brisbane, Melbourne, Perth and Sydney – on 70 flights per week. The existing passenger flight schedule to and from Australia is perfectly timed to provide unrivalled connectivity with key destinations in Europe and the Middle East, enabling Emirates Courier Express to offer the fastest door-to-door delivery time in a matter of days. Via a strong integrated first and last mile transportation partner, Emirates Courier Express is able to serve the entirety of Australia, from launch. 

Dennis Lister, Senior Vice President of Product and Innovation, Emirates SkyCargo said, “Since the early test phase of Emirates Courier Express, we knew Australia would be a key market. Logistically challenging and historically underserved, businesses and end consumers will feel the benefits of our direct connectivity, high frequency flight schedules and flexible, scalable solution. Emirates has proudly served Australia for over 30 years, bringing the latest and greatest of our offering to the market, across both cargo and passenger operations. Emirates Courier Express is the evolution of this journey, and we look forward to supporting local businesses, and local shoppers, with their cross-border deliveries.” 

Despite the growing consumer trust in cross-border eCommerce retailers, the International Trade Administration reports that only 6% of international shoppers are buying from Australia. Challenges with delivery and logistics play a key role, as fluctuating costs and long timelines deter consumers from placing orders. Conversely, the inbound small parcel volume to Australia has increased by 45% in the last two years, and a record number of households are shopping online. 

Leveraging the breadth and frequencies of Emirates’ passenger operations, matched with the expertise and infrastructure of Emirates SkyCargo, Emirates Courier Express aims to solve these challenges and create new opportunities for Australian businesses to reach global customers, and global businesses to reach Australian shoppers. 

Breaking the traditional hub-and-spoke model, Emirates Courier Express provides direct connectivity, via Dubai, significantly reducing time in transit, reducing package handling and getting goods where they’re needed at unmatched speed. Utilising extensive world-class infrastructure, Emirates Courier Express is equipped to transport all verticals, from consumer goods to products that require specialist handling, such as critical medical equipment. 

A fully digital solution, Emirates Courier Express can be directly integrated into customers’ existing software, while advanced tracking systems, real-time updates, and seamless integration ensures Emirates Courier Express customers (and their customers!) have full visibility as their package moves worldwide. 

To find out how Emirates Courier Express could redefine your approach to international delivery, visit our website.

Dubai, UAE, May 16, 2025 – Emirates has unveiled its highly-anticipated bespoke A380 livery, dedicated to its new door-to-door delivery solution, Emirates Courier Express. The iconic passenger aircraft will take to the skies, reinforcing Emirates’ commitment to redefining the express delivery experience by merging its four-decade experience of moving people and goods worldwide. 

Managed in-house at Emirates Engineering, the Emirates Courier Express livery required the A380 to undergo a full repaint, as part of an expansive project encompassing design, production installation and painting of the livery to bring the customised aircraft to life. 

Inspired by brown paper packages, the aircraft’s nose and fuselage are wrapped in kraft paper, torn to reveal the UAE flag on the tailfin and the Emirates Courier Express logo emblazoned on each side. The logo also adorns each of the four engines, while the belly features the classic red Emirates branding. A large ‘special delivery’ stamp, coupled with instantly recognisable handling stamps decorate the body, bringing the design to life. 

The striking nose-to-tail livery highlights exactly what makes this door-to-door express delivery solution so innovative: the seamless integration between Emirates’ fleet of over 250 widebody aircraft and high-frequency global network, with Emirates SkyCargo’s world-class infrastructure and deep understanding of logistics. It also marks the first cargo inspired livery on an Emirates’ passenger aircraft. 

The Emirates Courier Express A380 took off to O.R. Tambo International Airport, Johannesburg this week, carrying both passengers and parcels directly to their destination.

Home to the world’s largest mall, Dubai is a renowned hive for shopping, attracting some of the most popular and in-demand brands, most of which also offer e-commerce. UAE retail has something for everyone: from designer boutiques with fresh-from-the-runway pieces to department stores with on-trend looks for the whole family; homeware finds from home-grown brands to sprawling stores stocking one-of-a-kind décor; the latest skincare, make-up, oud and fragrances; not to mention the array of innovative tech and latest gadgets. Kuwaiti shoppers can fill their online baskets and Emirates Delivers will bring the items from the UAE in just 3 to 5 days. ­ 

Appealing to shoppers of all budgets and categories, Dubai hosts many annual shopping celebrations such as Dubai Shopping Festival, Dubai Summer Surprises as well as bi-yearly and seasonal super sales. By launching this new route, Emirates Delivers ensures Kuwait shoppers will never miss a deal! 

Emirates Delivers isn’t just a useful delivery tool to use while you’re in Kuwait. Maximize your next retail therapy trip to Dubai, by sending your new purchases back via Emirates Delivers – it’ll be waiting for you when you get home.

How Emirates Delivers works

Upon signing up to Emirates Delivers, shoppers are given a unique shipping address in the UAE, UK and US, available in ‘My Suite’. This allows users to immediately start shopping online, and have their items delivered to the Emirates Delivers facility. 

Once the items arrive at the Emirates Delivers facility, agents will review purchases to ensure they arrived undamaged and upload photos of the items, before repacking to ensure proper wrapping and protection for international delivery. With free storage of up to 30 days, Emirates Delivers allows customers to combine items from different retailers and vendors and consolidate their purchases into one package to further reduce the already-competitive shipping costs. 

Using ‘My Suite’, customers can then confirm shipping, with full tracking visibility from the time the items are received at the facility, through to delivery of the package at their door. Emirates Delivers takes care of all the hassle of shipping and customs clearance, making cross-border shopping simple. It offers the unique feature of providing all costs upfront, with no hidden or surprise costs. 

Emirates Delivers first launched in the UAE in 2019, before expanding operations to Kuwait in 2023, bringing the best of US and UK shopping. Unlocking a world of international shopping, Emirates Delivers has been used by thousands of shoppers in the UAE and Kuwait to transport apparel, cosmetics, toys and games, books, footwear, and accessories as well as vitamins and health supplements.

To celebrate the new route, existing Emirates Delivers customers can enjoy their first shipment from the UAE to Kuwait completely free of charge until 1 March, 2024.

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 Terms and Conditions

• Maximum billable weight of 5 KG.
• Offer valid only until 1 March, 2024.