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LoginHOW TO RESOLVE ISSUES
Select any of the below options related to your issue
We’re committed to going above and beyond your expectations. In the unlikely event where something goes wrong, we want to hear about it so that we can put it right. Click below to submit a complaint, an intent or a claim. Alternatively, complete the form at the bottom of the page to request further assistance.
HOW TO REPORT AN ISSUE
Submit a complaint
SUBMIT A COMPLAINT IF THE
FOLLOWING APPLIES TO YOU:
- Feedback comments
- Service quality
- Shipment issues
- Temperature excursion
Submit an intent
SUBMIT AN INTENT TO CLAIM IF THE
FOLLOWING APPLIES TO YOUR SHIPMENT:
- Loss and pilferage
- Damage
- Delay
- Non-delivery
Submit a claim
SUBMIT A CLAIM IF THE FOLLOWING
APPLIES TO YOUR SHIPMENT:
- Loss and pilferage
- Damage
- Delay
- Non-delivery
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About us
Established in 1985 as the airfreight division of Emirates, we are the largest international cargo airline in the world. We connect the world's supply chains through 300+ destinations across 80 countries in 6 continents through Emirates SkyCentral, our operations hub at Dubai International Airport (DXB) and Dubai World Central (DWC).
For more information, contact us.
