Emirates SkyCargo reaches important Cargo iQ milestones

Over 800,000 shipments monitored and 100+ stations brought under Cargo iQ framework

Wednesday, November 14, 2018 — Dubai, UAE, 14 November 2018- In keeping with its commitment to ‘deliver as promised’ to customers, Emirates SkyCargo has reinforced its service standards using the Cargo iQ framework and achieved a number of significant milestones in the process.

The air cargo carrier announced that it has monitored nearly 823,000 shipments using Cargo iQ guidelines in the first six months since it received certification. According to data published by Cargo iQ, Emirates SkyCargo is one of the largest air cargo carriers for the total number of shipments tracked using Cargo iQ metrics and the carrier has regularly achieved an exceptional on-time delivery rate for cargo.

“For Emirates SkyCargo, Cargo iQ is important to deliver better value to our customers by delivering their shipments at the committed time. The Cargo iQ paradigm is also transforming the way we interact with service providers including Ground Handlers and Road Feeder Service partners by bringing increased transparency, control and focus on quality of service into the shipment process,” said Henrik Ambak, Emirates Senior Vice President, Cargo Operations Worldwide.

Through its Cargo Operations Command Centre (COCC), Emirates SkyCargo uses live Cargo iQ data to follow the progress of shipments against predetermined key milestones from acceptance to delivery. COCC staff pre-emptively identify shipments that are running behind schedule and take corrective measures to get them back on track. This enables Emirates SkyCargo to meet scheduled milestones and make the shipment available to the customer at destination on time.

Currently cargo from 103 stations and over 9,000 trade lanes in Emirates SkyCargo’s global network are part of the Cargo iQ Partner stations initiative. By early 2019, most of the air cargo carrier’s over 160 stations and trade lanes across six continents will be brought under Cargo iQ processes. In order to facilitate oversight over a large global network, the COCC operates on a 24/7 basis and is manned by trained and qualified staff.  

Through its focus on Cargo iQ, Emirates SkyCargo is playing an important role in improving best practices and standards across its network and partners. The air cargo carrier has also received positive feedback from customers about the inclusive approach it has taken to implementing Cargo iQ and the increased transparency and control that this has delivered to the entire supply chain.

Emirates SkyCargo is the freight division of Emirates, offering cargo capacity on a modern all wide-body fleet of 256 passenger and 14 freighter aircraft. During the last financial year, the carrier transported a total of 2.6 million tonnes across its network of more than 160 destinations.

Emirates SkyCargo reaches important Cargo iQ milestones
Through its Cargo Operations Command Centre (COCC), Emirates SkyCargo uses live Cargo iQ data to follow the progress of shipments against predetermined key milestones from acceptance to delivery.
Sukanya Ramanujan Emirates Public Relations, Emirates Group

About Emirates SkyCargo

Our Media centre contains all of our business updates, including the latest press releases and articles and our contact details.

Emirates SkyCargo is the largest international airline cargo operator in the world. With an unrivalled route network, we connect cargo customers to over 160 cities across six continents and operate in many of the world’s fastest developing markets. Our cargo hold capacity comprises Emirates’ fleet of over 265 aircraft, including 14 freighters – 13 Boeing 777-Fs and one B747F.

Emirates SkyCargo operates state-of-the-art cargo facilities at its dual hub locations in Dubai International Airport (DXB) and Dubai World Central (DWC) with cargo being moved 24/7 by truck between the two airports via a bonded virtual corridor.

Emirates SkyCargo has developed transportation solutions for specific verticals including pharmaceuticals and perishables. More details at www.skycargo.com

Visit www.emiratescargohub.com for the latest news and insights from the global air cargo and logistics industries.

Annual reports

You can download the latest annual report or read our previous reports for detailed information on our commercial results and strategies.

Media contacts

Please email us if you want to get in touch with our media team. If you’re a customer and you have a general question about our services or would like some help, please get in touch via the contact us page below.