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To evolve our performance, we maintain a focus on cargo service quality. With a major drive towards quality enhancement, we aim to remain one step ahead of our competitors - a tradition which is maintained by our motivated, qualified and empowered staff - who passionately value our commitment to customers.
In co-operation with our suppliers, we're engaged in measuring the process of handling, transportation and the distribution of shipments system-wide. The results are segregated, analysed, compiled and reported for the identification of the bottlenecks and their elimination.
To add to the transparency of the organisation, we're committed to publish the 'Quality Attainment Rate' regularly. In line with the tradition, we're the first to publish the hub operations performance statistics and quality in hub operations.